Security And Privacy

21bet is managed by Aureate Gaming Solutions Ltd, hereinafter referred to as 21bet), which is committed to protecting and respecting your privacy. 21bet complies with all applicable data protection and privacy laws. If you do not understand how we handle or use the personal information You provide to us, then You are invited to send in any questions to [email protected]

Information Collected

During the registration process and when you subsequently use your 21bet account, specific personal data (“Personal Data”) is collected including, but not limited to, first and last name, date of birth, credit card data, home or another physical address, e-mail address, phone/mobile number or other contact data.

21bet may collect and log a record of all internet communications, details of transactions you carry through the site and details of your visits to the site. Please also note that all correspondence and telephone calls may be recorded for training purposes.

To protect both you and us, we use services provided by a third-party to help us decide whether to accept transactions from personal computers, mobile phones or other devices that are used to visit our website. The third-party service checks whether these devices have been identified with fraudulent or abusive transactions in the past, such as reported instances of identity theft, promotion abuse or credit card fraud.

Any personal data collected is processed in accordance with your rights, obtained only for a specific and lawful purpose, and kept in a secure manner.

Disclosure of Information

21bet will authorise the financial institution which you used when registering an account, to provide information about you should this be requested by either the Malta Gaming Authority (hereinafter referred to as the MGA) or Curacao Gaming (hereinafter referred to as the CG) in relation to your gambling activity. We will disclose personal data when ordered to do so by any Governing Authority (including, for the avoidance of doubt the CG and the MGA) and/or under any legal provision contained in the Governing Law. Personal information may be shared with regulators or relevant sports bodies where there are suspicions of involvement in match-fixing or breach of sports regulations. We will also disclose information as required to enforce our terms of use as stated in Terms and Conditions.

For fraud detection and control purposes, you agree that we retain the right to transfer your personal data to third parties and other partners, should the need arise. Furthermore, we reserve the right to disclose personal data to relevant recipients where we have reasonable grounds to suspect irregularities that involve an account.

In addition, should we sell all or part of our business, sell or transfer some or all of assets, are involved in a merger, acquisition or business transfer, or in the event of bankruptcy, we may disclose and transfer your personally identifying information to a purchaser, acquiring party or other third party involved in the transaction. In such an event, you will be notified via email or notice posted on our website explaining your options regarding your personal information and the identity of the new data processor responsible for handling your personal information.

Customer Relationship Management (CRM) and Marketing Materials

21bet reserves the right to process personal data for CRM / marketing purposes or provide this to our third-party partners for the purpose of marketing 21bet services to you. . You can choose not to receive marketing/promotional material at the point of registration and/or unsubscribe from promotional material being received at any time once the account has been created, by contacting us by email [email protected].

Our site may, from time to time, contain links to and from the websites of our partner networks, advertisers and affiliates. Please note that these websites may have their own privacy policies and that we do not accept any responsibility whatsoever for these policies. Please check these policies carefully before you submit any personal data, as we cannot be held responsible for the policies of partner websites.

Correction of Incorrect Account Information

You have the right to request access to your own personal data and/or have the right to correct and/or erase wrong and/or inappropriate data, so long as specific gaming regulations do not require us to retain certain personal information about you.

To exercise such rights, you are required to submit a request together with proof of identity to [email protected].


You agree that we may, from time to time, place cookies on your device to save information (such as user name, password, other personal details, e-mail address, technical device information such as the model and its IP address) to make full use of the functionality and services on our website and to allow your browser to identify you as a user. This enables you to not have to re-enter this information each time you visit the 21bet site. These cookies cannot be used to run programs or deliver viruses to your computer, and are uniquely assigned to you. It can only be read by the web server(s) that placed the cookies on your device

The primary use of cookies on our website, either directly by ourselves or our chosen partner(s), is to: enable you to save time and facilitate future access to the site; identify how people navigate through our website to improve our service, content and the effectiveness of our communications; collect and share device data to detect and prevent devices associated with fraud and money laundering; identify account and device irregularities and detect and prevent fraudulent transactions and abuse of our customer accounts and our services.

Storage of Personal Data

The data we collect from you may be transferred to, and stored at, a destination outside the European Economic Area (“EEA”). It may also be processed by staff operating outside the EEA who work for us or for one of our suppliers. Such staff maybe engaged in, among other things, the fulfilment of your order, the processing of your payment details and the provision of support services.

By submitting your personal data during the account registration process, you agree to this transfer, storing or processing. We will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this privacy policy and the requirements established by the applicable data protection regulations. Once we have received your information, we will use strict procedures and security measures to prevent unauthorised access and ensure the integrity and availability of personal data.

Communication and Opt-out

In registering a Real or Practice Play account, you consent to us contacting you through any and all means of communication (whether in written or verbal form and including, but not limited to e-mail, telephone and SMS) in respect of matters relating to your account.

To unsubscribe from any or all forms of communication, please either use the ‘Unsubscribe’ link found in our promotional e-mails or contact us at [email protected]