At 21Bet, above all, we want players to have fun. That's why we encourage safe, sane and responsible gambling. Gambling should be exciting and fun. Spending more than you can afford or borrowing money to play can be unwise and this can lead to significant problems for yourself and others around you. We allow players to set their own deposit limits and then we help with prompts and time-outs to enforce those limits.
All our Customer Service agents are trained to be aware of customers with gambling issues. Training manuals are provided, which must be read, understood and signed.
You can set daily, weekly or monthly limits on how much you can deposit to your account from your source of funds by selecting the Responsible Gaming option under “My Account” once you are logged in our website, or you can simply email our 24/7 Customer Support [email protected] to request the addition of the limit to be added for you.
Please note that if you set a deposit limit and then decide to change it, this update will take effect after the amount of period you have set it in the first instance.
This can be described as a means of which an individual use to prevent themselves from using any gambling services.
21Bet offers the facility to allow a customer self-exclude themselves from their accounts. You can self-exclude from our games for a minimum period of 6 months, 1 year and to a maximum of 5 years. You can also do this by contacting our 24/7 Support team or by emailing [email protected]
You also have the option to do this on our website. Once you are logged in, click on Responsible gaming under “My Account” and then select the exclusion period you require.
Please note that once you have been self-excluded the following will apply;
You will be unable to regain access into your account or open another or a new account with the same details in order to play the games.
You will not be contacted regarding any promotional offers or anything that must do with gambling as all your contact details will now be excluded.
Unless you contact us after your self-exclusion period has been completed, we will not allow you gain access to your account.
Also following the expiration of your exclusion, if you feel that you are in full command of your gambling and are ready to re-activate your account you need to contact our Customer Support Team via e-mail at [email protected] who will be able to advise you as a cooling off period will be applied, during which time you can further consider your decision.
Please see section 5.15 of our terms and conditions as this will be applied if we do discover you have been self-excluded but manage to open another account using similar or different details.
We encourage you to extend your self-exclusion to other remote operators.
Are you in Control?
We at 21Bet want our players to be safe with their gaming and wise with the way they play. As such we have a list of questions, courtesy of responsible gaming organizations, to help establish if gambling is becoming a problem for you:
Have others ever criticized your gambling?
Have you ever lied to cover up the amount of money or time you have gambled?
Do arguments, frustrations or disappointments make you want to gamble?
Do you gamble alone for long periods?
Do you stay away from work, college or school to gamble?
Do you gamble to escape from a boring or unhappy life?
Are you reluctant to spend 'gambling money' on anything else?
Have you lost interest in your family, friends or pastimes due to gambling?
After losing, do you feel you must try and win back your losses as soon as possible?
If you run out of money when gambling, do you feel lost and in despair and need to gamble again as soon as possible?
Do you gamble until your last penny is gone?
Have you lied, stolen or borrowed just to get money to gamble or to pay gambling debts?
Do you feel depressed or even suicidal because of your gambling?
If you answered yes to even one of the above questions, it might be time to seek advice to be sure you can control your gambling.
Managing Your Gambling
We advise that you draw up and stick to a budget plan for your gambling expenditure – this practice is known as "bankroll management". Even frequent gamblers will benefit from knowing exactly how much they can afford to spend, and how often. It is vital to stick to this budget, as even a small overspend could be the start of a slippery slope to financial difficulties. Never bet any more than that which you can potentially afford, and are prepared, to lose.
It is illegal for anyone under the age of 18 to open an account at or to play on 21Bet. We do not encourage anyone under the age of 18 to visit our site - in fact we even have specialized software to prevent under-18s from joining. If you do have young people around you, please ensure that you keep your account number, username and password completely confidential.
Parents or guardians can use Third party applications or software’s such as Net nanny filter (www.netnanny.com), CYBERsitter filtering software (www.cybersitter.com) to restrict the use of their computer access to the internet.